What to expect after you order

Coins and collectibles deserve more than a padded envelope and crossed fingers. We take the time to check and pack each order for the trip.

The details below explain our normal process. Carrier dates are estimates.

Shipping at a glance

•Order processing: Orders typically ship within one business day
•Delivery estimate: Most orders arrive within 3 to 10 business days after shipment
•Shipping cost: Free on every order
•Destinations: Addresses within the 50 U.S. states, including P.O. boxes
•Tracking: Included with every package
•Insurance: Every package is insured for its full purchase price
•Signature: Required on orders over $500 and may be required on other orders

Processing your order

Orders typically ship within one business day. This is our normal shipping target, not a guaranteed shipping or delivery date. Weekends, holidays, severe weather, payment review, or an address question can add time. If we become aware of a delay affecting your order before it ships, we will contact you using the information provided with the order. If we cannot ship your order within the time stated above, we will notify you and you may cancel the order for a full refund.

Delivery estimates

Most orders arrive within 3 to 10 business days after shipment. Delivery time depends on the carrier, destination, holidays, and weather. Carrier delivery dates are estimates, not guarantees. The carrier page is usually the best source for the latest update.

Shipping cost

Shipping is free on every order.

Tracking

Every package has a tracking number. Once tracking is available, the carrier page is usually the best source for the latest delivery estimate.

If tracking is delayed or shows a problem, contact us at hello@numiship.com with your order number and tracking number.

Packaging

We choose the packaging based on what is in the order. A certified coin in a holder may need different protection from boxed bullion or a historical collectible. Our goal is to keep the item secure and limit movement inside the package.

Please open the package carefully and keep the shipping box and packing materials until you have checked the full order.

Insurance and delivery protection

Every package is insured for its full purchase price. If your package does not arrive, email hello@numiship.com with your order number and tracking number. We will handle the insurance process and issue a refund to the original payment method.

Signature requirements

Orders over $500 require a signature. We may require a signature on other orders.

Make sure someone is available at the delivery address when a signature is required.

Check your address before ordering

Review the recipient name and full shipping address before you submit payment. If you spot a mistake, contact us immediately. Address changes may not be possible after an order ships.

Delayed or lost in transit

Carrier scans sometimes pause even though a package is still moving. If tracking is outside the expected delivery range or shows a problem, email hello@numiship.com with your order number and tracking number. We will review the available information. If the package is not delivered, we will handle the insurance process and issue a refund to the original payment method.

Marked delivered but not received

Check around the delivery location, ask other members of the household, and look for a delivery notice. Carriers sometimes leave packages with a front desk, mailroom, parcel locker, neighbor, or another secure location.

If the package is still missing, contact us promptly at hello@numiship.com with your order number and tracking number. We will review the delivery information. If the package still does not arrive, we will handle the insurance process and issue a refund to the original payment method.

Damaged package or missing contents

If the package arrives damaged, opened, or missing contents:

1.Keep the item, shipping box, label, and all packing materials.
2.Take clear photos of the outside of the package, the label, the inside packing, and the item.
3.Do not discard, alter, or reship anything until we respond.
4.Contact hello@numiship.com within five (5) business days after delivery and include your order number and photos.

We will review the issue and explain the next steps. The return, review, and refund process is described in our Returns and Refunds policy.

Where we ship

We currently ship only to addresses within the 50 U.S. states, including P.O. boxes. We do not ship internationally or to U.S. territories.

Need help with a shipment?

Send us your order number and a short description of the issue. Photos are helpful for damaged packages or missing contents.