All sales are final

All sales are final. Numiship does not accept change-of-mind returns or exchanges.

Every product page shows the exact item being sold. Review the full listing and all photos before ordering. If a detail could affect your decision, contact us before you complete the purchase.

Order problems and authenticity concerns are handled separately. After reviewing the issue, we may ask you to return the item for a refund. If an item you receive does not match its listing in a way that would have affected your decision to buy it, contact us and we will review the issue.

Order cancellations

An order may be canceled only before it ships. Contact hello@numiship.com immediately if you need to request a cancellation. If the order has not shipped, we will cancel it and issue a refund to the original payment method. Once the order has shipped, it cannot be canceled.

If there is a problem with your order

If your package arrives damaged or missing contents, or you notice another problem with the order, contact hello@numiship.com within five (5) business days after delivery. This reporting period applies to shipping damage, missing contents, and other order problems. It does not apply to authenticity or listing accuracy, which are covered below.

Include your order number, a clear description of the problem, and photos of the item and packaging. Keep the item, holder, certificates, shipping box, label, and all packing materials together. Do not send or discard anything until we provide instructions.

We will review the information and explain the next steps. If we authorize a return, the item must be shipped within five (5) business days after we send the return instructions. We will provide the shipping instructions and cover the return shipping cost.

The authorized return address is Numiship, 1800 Camden Rd, Ste 107-117, Charlotte, NC 28203. Do not send an item to this address without prior authorization from Numiship.

We will complete our review and issue any approved refund to the original payment method within seven business days after the returned item is delivered to us. Your bank or card issuer may need additional time to post the credit. If an approved refund has not appeared, email hello@numiship.com with your order number so we can check its status.

Authenticity and listing accuracy

Numiship provides a limited warranty that every item we sell is authentic. We also stand behind the accuracy of our listings. If you have a concern, email hello@numiship.com with your order number and clear photos. We will review the photos and let you know what is needed next. Do not send the item back unless we ask you to. The reporting period described above does not apply to an authenticity or listing accuracy concern.

If we authorize a return, the shipping deadline, return instructions, and refund timing described above will apply. If we confirm that the item is counterfeit, or that it materially does not match its listing, we will issue a full refund to the original payment method. Numiship will cover the authorized return shipping cost.

Questions about an order?

Contact us before sending an item. Include your order number so we can find the purchase quickly.